Booking/ Cancellation/ Refund Policy

Deposits

• All deposits are NON-REFUNDABLE unless I cancel your appointment, in which case your deposit will be refunded in full.

• Deposits go toward your total service fee.

• Once your appointment is booked, you’ll receive a confirmation email with important details and location information.

Payment Options: Cash, Cash App, PayPal, Apple Pay or Venmo

• Please arrive on time to your appointment.

• If you’re running late, communicate with me right away.

• There is a $10 late fee for tardiness.

• If you are more than 10 minutes late and have not contacted me, your appointment will be canceled and your deposit will be forfeited.

• Deposits are transferable once.

• If you need to reschedule a second time, a new deposit is required.

• Same-day cancellations result in a forfeited deposit.

• No-call, no-shows will be charged the full amount and blocked from future bookings.

• Please come alone. No guests or children are allowed during appointments.

• If childcare becomes an issue, you will need to reschedule, and your deposit will be forfeited.

• Bring your own lashes — no used lashes, please.

• Brows and upper lip must be well-groomed before your appointment.

• If not, there is a $10 grooming fee for brow and lip cleanup.

• No phone use during your service. This helps me focus and provide the best results.

• Repeated distractions will result in appointment cancellation without a refund.

• Pictures and videos may be taken at the end of your session for advertisement purposes.

• Participation is optional — please let me know if you prefer not to be photographed.

• I only travel for weddings, photo shoots, or parties of 5+.

• Otherwise, all services are done in-studio.

Travel setups require:

• A private space,

• Access to an electrical outlet, and

• A large table surface for supplies.

• Please message me privately to book travel appointments.

• All Halloween appointments require full payment upfront and are non-refundable.

• If canceled 24 hours in advance, you’ll receive a 50% refund, with the remaining half kept to cover time and inconvenience.

Thank you so much for choosing Hey Dolly! I look forward to getting you dolled up and glowing.